Military and Veterans Health Programs

The toll on American military personnel of the wars in Iraq and Afghanistan has been, and continues to be, well-documented. As outcomes, many Warriors in Transition suffer from physical and psychological impairments that range from loss of limbs to traumatic brain injury (TBI), anxiety, alcohol and substance abuse, domestic violence, depression, post-traumatic stress disorder (PTSD), and suicide. Ensuring that transitioning veterans receive the optimal care and ancillary services that will enable them to positively rejoin families and society at-large is of paramount concern to everyone in the U.S. Therefore, the vision, implementation strategy, tactical processes, services and support requirements driving military health programs must be consistently aligned, and regularly assessed for their realism and effectiveness.

Psychological Health and Resilience

IWA provided clinical analysis and technical assistance to the U.S. Navy’s Bureau of Medicine and Surgery’s (BUMED) Operational Stress Control (OSC) program. Moreover, IWA worked with the OSC stakeholders to analyze OSC content and guarantee that information and materials were specific to each of the Navy/Marine Corps communities (Sea, Air, Ground, and Medical) and the organizational levels, disciplines, and relationships within each community (e.g. officers, enlisted, family members, etc). IWA also made contributions to the development of survey tools designed to capture the reactions of Sailors and Marines to OSC awareness and education content as it is delivered.

Information Technology Modernization (ITM) Services

As the Air Force Medical Service (AFMS) continues to modernize the services and technologies that provide high quality healthcare, it has become necessary to reinvent the service model to effectively and efficiently manage the limited resources and unlimited service level expectations.

Provider Satisfaction Strategy Development and Training

From September 2009 to September 2010, IWA provided support to the Clinical Optimization Military Provider ALHTA Satisfaction Strategy (COMPASS) program under the Chief Medical Technology Officer of the U.S. Air Force’s Modernization Directorate. Our responsibilities included training and development of clinical workflows and assistance in the administration and maintenance of the COMPASS program. This work also entailed evaluation of the workflows in the military health outpatient and inpatient settings to determine areas for improvement in efficiency and quality of clinical documentation.

Program Management Office (PMO) Support

IWA provides staff to the U.S. Air Force Medical Service’s Chief Information Officer (CIO) under the Department’s Modernization Directorate. Duties include requirements analysis, acquisition support, budget planning and management, business process reengineering, program planning and execution support, and independent technical management support.

Medical and Staffing Support

IWA is presently providing Physician and Physician Assistant resources that provide evaluative medical support to the Warrior Transition Unit at Keller Army Community Hospital on the campus of the U.S. military academy at West Point.